CoverageConnecticut
Connecticut 911 surcharge remittance
We fill VoIP Surcharge Remittance. You review it, sign it, and send it to Department of Emergency Services and Public Protection.
The state publishes a fillable PDF and this product fills it. What follows is the state’s own form, with the computed figures placed in its own fields.
Connecticut publishes a fillable PDF — the VoIP Surcharge Remittance for the state fiscal year — and the product fills it. The blank comes from the division’s own site with forty-four form fields, and the state pre-fills its per-line rate column with the same nine figures this record carries. Two of the form’s fields, the month and year dropdowns, are left for the provider and named on the cover sheet.
The rate in force now
- Rate
- $0.74 per line per month · Per-line rate — customer with 1 access line; $0.56 per line per month · Per-line rate — customer with 2 access lines; $0.50 per line per month · Per-line rate — customer with 3 access lines; $0.44 per line per month · Per-line rate — customer with 4 to 5 access lines; $0.37 per line per month · Per-line rate — customer with 6 to 10 access lines; $0.30 per line per month · Per-line rate — customer with 11 to 25 access lines; $0.24 per line per month · Per-line rate — customer with 26 to 50 access lines; $0.19 per line per month · Per-line rate — customer with 51 to 99 access lines; $0.15 per line per month · Per-line rate — customer with 100 or more access lines
- Effective
- 2026-07-01 → current
- Cite
- Conn. Gen. Stat. § 16-256g(a); Conn. Agencies Regs. § 28-24-8(a); PURA Docket No. 26-01-05, Decision dated May 27, 2026
- Form rev.
- SFY 26-27 (July 1, 2026 – June 30, 2027)
- Retrieved
- Thu, August 13, 2026 · two independent fetches agree
Cadence
“Each such provider shall remit the surcharge amounts collected to the Enhanced 9-1-1 Telecommunications Fund not later than the fifteenth day of each month.”
The money is monthly. The Public Utilities Regulatory Authority separately requires a quarterly compliance filing that bundles copies of the three preceding months’ completed remittance forms — the same numbers, a second deadline, and not a second payment.
The Authority also issues annual interrogatories asking for subscriber line counts. A provider that does not respond is assessed the single-line rate on every line, losing the banded schedule entirely; the form states that in its own words.
Due dates
VoIP Surcharge Remittance form and payment
- To
- Division of Statewide Emergency Telecommunications
- Rule
- the 15th of the month after the period ends
- Weekends
- the date shown is not moved for a weekend or holiday
- Applies to
- Monthly
“not later than the fifteenth day of each month”
Connecticut’s own text does not say whether the fifteenth is of the month the surcharge was collected or of the month after it. This calendar takes the month after collection, which is the later of the two readings and the one the state’s monthly remittance cycle implies; the ambiguity is recorded as a gap on this record and the statute is shown verbatim beside the date. Confirm with the division before relying on it.
Neither the statute nor the form publishes a weekend or holiday rule, so the engine does not move the date and says so.
The quarterly compliance filing to the Public Utilities Regulatory Authority is set by each year’s docket order rather than by a rule the engine can compute. For the 2026-27 fiscal year the Authority ordered October 26, 2026, January 25, 2027, April 26, 2027 and July 26, 2027, and the form states that forms not filed by the quarterly due dates will not be considered timely filed.
Counting rule
Per customer account, by the number of active access lines or telephone numbers on that account. Conn. Agencies Regs. § 28-24-8(a) supplies an assessment factor for each band, from 1.0 for a single-line customer down to 0.20 for a customer with a hundred lines or more, and the factor is applied to the base single-line rate the Authority sets for the fiscal year. The band rate then applies to every line on that customer’s account rather than blending across bands, which is how the state’s own form works it: nine rows, one per band, each row holding the total lines of the customers in that band.
Interconnected VoIP is on the banded schedule with wireline service, and Conn. Gen. Stat. § 28-30b defines the VoIP service provider that owes it. Wireless service is not on the banded schedule — it is assessed the single-line rate on every line, on its own form. Connecticut publishes no trunk, burstable or concurrent-call equivalency rule, so an access line or active telephone number counts the same however the service is delivered.
Per-customer cap
No cap on lines per customer or per location was found by either research pass. The top band is open-ended: a customer with a hundred lines and a customer with a thousand are both assessed at the hundred-or-more rate on every line.
“10 customers have 1 access line/telephone number (10 x 1) --> 10 x $0.74 = $ 7.40”
“5 customers have 7 access lines/telephone #s & 5 have 8 lines/#s (5x7)+(5x8) --> 75 x $0.37 = $27.75”
“3 customers have 100 access lines/telephone numbers (3 x 100) --> 300 x $0.15 = $45.00”
“Companies that did not provide responses to the Authority’s interrogatories will be assessed at the single access line rate.”
Collection allowance
Neither research pass found a collection allowance or administrative retention for a wireline, VoIP or wireless provider on this surcharge. The one percent retention in the same title belongs to a prepaid wireless retailer, which is a different remitter on a different track. The whole surcharge collected is remitted.
Conn. Gen. Stat. § 16-256g; Conn. Agencies Regs. § 28-24-8; the VoIP Surcharge Remittance form, which carries no retention line
Rate history
The engine resolves the window that covers the filing period, never the latest one. A back period therefore prices at the rate that was in force for it.
2024-07-01 → 2025-06-30
$0.73 per line per month · Per-line rate — customer with 1 access line; $0.55 per line per month · Per-line rate — customer with 2 access lines; $0.49 per line per month · Per-line rate — customer with 3 access lines; $0.44 per line per month · Per-line rate — customer with 4 to 5 access lines; $0.37 per line per month · Per-line rate — customer with 6 to 10 access lines; $0.29 per line per month · Per-line rate — customer with 11 to 25 access lines; $0.24 per line per month · Per-line rate — customer with 26 to 50 access lines; $0.18 per line per month · Per-line rate — customer with 51 to 99 access lines; $0.15 per line per month · Per-line rate — customer with 100 or more access lines
Conn. Gen. Stat. § 16-256g(a); Conn. Agencies Regs. § 28-24-8(a)
https://portal.ct.gov/despp/-/media/despp/dset/911_telecom_fund/2024-2025/surcharge-fee-calculation-24-25.pdf · retrieved Thu, August 13, 2026
One research pass fetched this schedule from the state’s own fiscal-year calculation memo; the other carried an unsourced figure of $0.69 for the same year in its notes and recorded no schedule. The fetched document is what this window holds.
A second pass on September 22, 2026 read the fiscal year’s own decision, the Authority’s final decision in Docket No. 24-01-05. Its Table 4 carries every band amount above, and its Order 1 sets the period as July 1, 2024 through June 30, 2025 and names VoIP providers.
2025-07-01 → 2026-06-30
$0.69 per line per month · Per-line rate — customer with 1 access line; $0.52 per line per month · Per-line rate — customer with 2 access lines; $0.46 per line per month · Per-line rate — customer with 3 access lines; $0.41 per line per month · Per-line rate — customer with 4 to 5 access lines; $0.35 per line per month · Per-line rate — customer with 6 to 10 access lines; $0.28 per line per month · Per-line rate — customer with 11 to 25 access lines; $0.23 per line per month · Per-line rate — customer with 26 to 50 access lines; $0.17 per line per month · Per-line rate — customer with 51 to 99 access lines; $0.14 per line per month · Per-line rate — customer with 100 or more access lines
Conn. Gen. Stat. § 16-256g(a); Conn. Agencies Regs. § 28-24-8(a)
https://portal.ct.gov/despp/-/media/despp-beta/pdf/dset/e911-telecommunications-fund/surcharge_fee_calculation_25-26.pdf · retrieved Thu, August 13, 2026
Both research passes read this schedule, figure for figure, from the same calculation memo.
2026-07-01 → current
$0.74 per line per month · Per-line rate — customer with 1 access line; $0.56 per line per month · Per-line rate — customer with 2 access lines; $0.50 per line per month · Per-line rate — customer with 3 access lines; $0.44 per line per month · Per-line rate — customer with 4 to 5 access lines; $0.37 per line per month · Per-line rate — customer with 6 to 10 access lines; $0.30 per line per month · Per-line rate — customer with 11 to 25 access lines; $0.24 per line per month · Per-line rate — customer with 26 to 50 access lines; $0.19 per line per month · Per-line rate — customer with 51 to 99 access lines; $0.15 per line per month · Per-line rate — customer with 100 or more access lines
Conn. Gen. Stat. § 16-256g(a); Conn. Agencies Regs. § 28-24-8(a); PURA Docket No. 26-01-05, Decision dated May 27, 2026
https://portal.ct.gov/despp/-/media/despp/dset/911_telecom_fund/2026-2027/surcharge-fee-calculation-26-27.pdf · retrieved Thu, August 13, 2026
The base single-line rate is an output of a budget proceeding, not a figure that sits still: the Authority divided an approved E-911 budget of $39,482,955.24 by 4,455,650 single-line equivalents over twelve months to reach $0.74, then republished the whole nine-band table. Observed movement across three years is $0.73, then $0.69, then $0.74.
Conn. Gen. Stat. § 16-256g(a) requires the proceeding to be completed by June 1 for a July 1 effective date, so every July 1 is a window boundary in this registry whether or not the figure moved. A drift check that runs once a year should run in June.
The statutory ceiling is seventy-five cents per month per access line under Conn. Gen. Stat. § 16-256g(a). The Authority’s decisions and the division’s own frequently-asked-questions page cite Conn. Agencies Regs. § 28-24-10(a) for a “maximum allowed” rate that simply restates the year’s new base rate; the text of that regulation could not be opened from the state’s electronic regulations portal, and the discrepancy is recorded rather than resolved.
The field tool-tips inside the remittance PDF still quote an older schedule beginning at $0.58. That text is not shown on the printed form, matches no window here, and is never a rate source.
Zero-report rule
Zero report · not on record
Connecticut does not state whether a month in which a provider collected nothing still requires a filed remittance form. The form defaults every band to zero and computes a zero total, and the Authority’s order directs each incumbent local exchange carrier, competitive local exchange carrier, wireless carrier and VoIP provider to assess the surcharge monthly with no carve-out for a provider with no subscribers — but that is an implication, not a published rule. There is no state-drafted zero-liability declaration of the Minnesota kind, and none may be composed.
Searched: Conn. Gen. Stat. §§ 16-256g and 28-30d, Conn. Agencies Regs. § 28-24-8 and § 28-24-10, the Public Utilities Regulatory Authority’s Docket No. 26-01-05 decision, the division’s own frequently-asked-questions page, and the face of the remittance form. Both research passes reached the same absence.
Record retention
Record retention · not on record
Connecticut publishes no record-retention period specific to E-911 surcharge remittance records for a wireline or VoIP provider. The product’s archive keeps them indefinitely, but Connecticut itself states no period.
Searched: Conn. Gen. Stat. ch. 283 (§ 16-256g), ch. 518a (§§ 28-24, 28-30a, 28-30d), Conn. Agencies Regs. § 28-24, the remittance form, and the Authority’s docket materials. Both research passes reached the same absence. The audit and retention procedures in ch. 219 are invoked only for the separate prepaid wireless fee.
Registration
Registration · not on record
Connecticut publishes no self-service registration form, portal or enrollment step for a new interconnected-VoIP provider to become a remitter. What the sources do show is that the Public Utilities Regulatory Authority treats every local exchange carrier, wireless carrier and VoIP provider in the state as a participant in its annual E-911 docket and issues interrogatories to them, so a provider not already on that list would contact the Division of Statewide Emergency Telecommunications at 860-685-8080 to be added to the interrogatory and remittance-form distribution.
Searched: The division’s 9-1-1 Telecommunications Fund pages, the Authority’s Docket No. 26-01-05 decision and its participant list, and the remittance form. Both research passes reached the same absence; one suspected a link to the Authority’s certification process and could not confirm it from a primary source.
The state’s own form
- Form
- VoIP Surcharge Remittance
- Title
- Voice Over Internet Protocol (VoIP) Surcharge Remittance
- Revision
- SFY 26-27 (July 1, 2026 – June 30, 2027)
The completed form accompanies the surcharge remittance by mail, with a check payable to “Division of Statewide Emergency Telecommunications”. Copies of the three preceding months’ completed forms are also filed quarterly with the Public Utilities Regulatory Authority through its own electronic filing site, under the fiscal year’s docket number — a compliance filing over the same figures, not a second remittance.
Remit to
- Agency
- Department of Emergency Services and Public Protection
- Division
- Division of Statewide Emergency Telecommunications
- Payee
- Division of Statewide Emergency Telecommunications
- Address
- Department of Emergency Services and Public Protection, Division of Statewide Emergency Telecommunications, 1111 Country Club Road, Middletown, CT 06457, Attn: 9-1-1 Remittance
- Contact
- 860-685-8080
- Rate set by
- Public Utilities Regulatory Authority, Ten Franklin Square, New Britain, CT 06051, which sets the schedule each fiscal year and receives the quarterly compliance filing
Out of scope
What this page does not cover.
The wireless (commercial mobile radio service) surcharge return
Wireless service is assessed the single-line rate on every line rather than the banded schedule, and it is reported on its own form in the same fiscal-year set. Same agency, same docket, different form family and different arithmetic.
The prepaid wireless E-911 fee
It is collected at the retail point of sale by the seller and remitted to the Department of Revenue Services under the ch. 219 procedures. Different remitter, different agency, different filing.
The quarterly compliance filing to the Public Utilities Regulatory Authority
It is a docket submission of copies of the monthly remittance forms already filed, on dates the Authority fixes each year. This record names it and its dates so it is not missed, and the product does not prepare or submit docket filings.
Everything else this record does not know
Due-date rule · not on record
Connecticut’s own text — “not later than the fifteenth day of each month”, in both Conn. Gen. Stat. § 16-256g(b) and § 28-30d — does not say whether the fifteenth belongs to the month the surcharge was collected or to the month following it. The division’s published answers repeat the statute without gloss. This calendar schedules to the fifteenth of the month after collection and shows the statute beside it; the reading is not confirmed.
Searched: Conn. Gen. Stat. §§ 16-256g and 28-30d in full, the division’s frequently-asked-questions page, and the face of the remittance form. Both research passes reached the same ambiguity.
Rate history · not on record
No Connecticut schedule before July 1, 2024 was retrieved from a state source, so a back period earlier than that cannot be priced. The engine refuses such a period rather than reaching for the nearest schedule it holds.
Searched: The division’s fiscal-year surcharge fee calculation memoranda for 2024-25, 2025-26 and 2026-27, and the Authority’s 2026-27 docket. Earlier fiscal years were not located as state-published documents; a compiled federal report carries a figure for part of 2024 and is not provenance.
Portal address · not on record
There is no online channel for the remittance itself. The form and the payment go by mail. The Authority’s electronic filing site takes the quarterly compliance filing, which is a different obligation over the same figures.
Searched: The division’s 9-1-1 Telecommunications Fund pages and the remittance form. Both research passes reached the same absence.
Sources
Every fact above traces to one of these, retrieved Wed, August 12, 2026.
The record was reached by two independent research passes that agreed. Each source below opens at the address it was read from, with the date it was read.
Connecticut General Assembly — Conn. Gen. Stat. ch. 283, § 16-256g
The annual rate-setting proceeding and its June 1 deadline, the seventy-five-cent ceiling, and the remittance duty.
Retrieved Thu, August 13, 2026
Connecticut General Assembly — Conn. Gen. Stat. ch. 518a, §§ 28-30a to 28-30d
The Enhanced 9-1-1 Telecommunications Fund, the definition of a VoIP service provider, and the monthly remittance duty and its deadline.
Retrieved Thu, August 13, 2026
Public Utilities Regulatory Authority — Docket No. 26-01-05 final decision
The 2026-27 banded schedule, the quarterly compliance-filing dates, and the treatment of a provider that does not answer the Authority’s interrogatories.
Retrieved Thu, August 13, 2026
Division of Statewide Emergency Telecommunications — FY2026-2027 Surcharge Fee Calculation
The assessment-factor table and the arithmetic behind the 2026-27 base rate.
Retrieved Thu, August 13, 2026
Division of Statewide Emergency Telecommunications — FY2025-2026 Surcharge Fee Calculation
The 2025-26 banded schedule, read by both research passes.
Retrieved Thu, August 13, 2026
Division of Statewide Emergency Telecommunications — FY2024-2025 Surcharge Fee Calculation
The 2024-25 banded schedule and the seventy-five-cent statutory maximum.
Retrieved Thu, August 13, 2026
Public Utilities Regulatory Authority — Docket No. 24-01-05 final decision
The 2024-25 banded schedule in Table 4, and Order 1’s July 1, 2024 through June 30, 2025 period covering VoIP providers.
Retrieved Tue, September 22, 2026
Division of Statewide Emergency Telecommunications — VoIP Surcharge Remittance, SFY 26-27
The nine-band grid, the worked example, the rate column the state pre-fills, the payee and mailing address, and the quarterly-filing statement.
Retrieved Wed, September 9, 2026
Division of Statewide Emergency Telecommunications — 9-1-1 Telecommunications Fund
The collecting agency, the form inventory by service class and fiscal year, and the absence of an online remittance channel.
Retrieved Thu, August 13, 2026
- Conn. Gen. Stat. § 16-256g
- The Authority’s annual fee-setting proceeding, the seventy-five-cent statutory ceiling, the banded-schedule mandate, and the remittance duty and its deadline
- Conn. Gen. Stat. § 28-30a
- The Enhanced 9-1-1 Telecommunications Fund the surcharge is deposited into
- Conn. Gen. Stat. § 28-30b
- Definitions, including the VoIP service provider that owes the surcharge
- Conn. Gen. Stat. § 28-30d
- The VoIP provider’s monthly assessment and remittance duty and the fifteenth-of-the-month deadline
- Conn. Agencies Regs. § 28-24-8(a)
- The assessment factors that produce the nine-band schedule for wireline and VoIP service
- Conn. Gen. Stat. § 53a-157b
- The false-statement warning the state prints on the face of its own remittance form
- PURA Docket No. 26-01-05, Decision dated May 27, 2026
- The 2026-27 schedule and the quarterly compliance-filing dates
Notes carried on this record
The form carries no companion charge. There is no 988, telecommunications relay or poison-control line on it — both research passes checked.
The form prints no form number. Connecticut identifies it by title and by the state fiscal year, so the fiscal-year stamp is what a revision check watches.
A provider that does not answer the Authority’s annual interrogatories is assessed the single-line rate on every line it has, which is the state’s own stated consequence and the reason its line counts matter. The product surfaces the rule and the inputs; it renders no judgment about the provider.