PreparedE911 fee · Florida Emergency Communications Board

Florida 911 surcharge remittance

We prepare a filing packet in the order of Florida Emergency Communications Number E911 System Remittance Report — Non-Wireless E911 Provider Category (VoIP). You transcribe it onto the state's own file.

The state publishes a document this product does not fill, and says why below. What follows is the computed figure set in the order of the state’s own document, for you to transcribe onto it.

Florida publishes its remittance report as a legacy binary Excel workbook (the older .xls format), confirmed by reading the downloaded file directly. The product fills only the current Excel format, so there is no way to write into the state’s own file and hand back what Florida published, so the product does not claim to. What it produces is the county-by-county figures in the workbook’s own column order, which the provider types into the state’s file.

Why this product does not fill it

The state’s file is a legacy binary workbook (the older .xls format), so this product cannot write values into it and return the file Florida published; it prepares the figures in the workbook’s own column order instead.

The rate in force now

Rate: $0.40 per line per month · E911 fee
Effective: 2015-01-01 → current
Cite: Fla. Stat. §365.172(8)(f)
Form rev.: 2020-11-06
Source: Florida Emergency Communications Board — VoIP provider remittance workbook, Rate column read cell by cell across all sixty-seven county rows, corroborated by the statute’s own reduction of the fee to forty cents
Retrieved: Thu, September 3, 2026 · two independent fetches agree

Cadence

Monthly · set by statute

“Fees shall be submitted to the Board within 60 days after the end of the month in which the fee was billed, together with a monthly report of the number of service identifiers in each county.”

Fla. Stat. §365.172(8)(e)

Quarterly below $50.00 of monthly amount due. The product never moves your cadence on its own: it shows the state’s own threshold against the computed amount, and the agency assigns.

“a provider whose total monthly fee remittance is under $50 may report and remit quarterly”

Fla. Admin. Code R. 60FF1-5.004(3)(a), as recorded by all three research passes

Billing is monthly and the report follows each month’s billing, so the cycle rolls with the provider’s own billing rather than sitting on a fixed calendar filing date.

The quarterly permission below fifty dollars a month is the state’s own; whether to take it is the provider’s decision and the Board’s to accept.

Due dates

Remittance report and payment

To: Florida Emergency Communications Board — E911 Services
Rule: 60 days after the period ends
Weekends: the date shown is not moved for a weekend or holiday
Applies to: Monthly · Quarterly

“Voice communications services providers billing the fee to subscribers shall deliver revenues from the fee to the board within 60 days after the end of the month in which the fee was billed, together with a monthly report of the number of service identifiers in each county.”

Fla. Stat. §365.172(8)(e), restated by the Board in its own fee-remittance guidance

The sixty-day clock runs from the end of the **billing** month, not the collection month. Florida publishes no rule moving the date when it lands on a weekend or a holiday, so the engine does not move it.

Fla. Admin. Code R. 60FF1-5.004(3) restates the same sixty-day duty for the report and the money together.

Authority conflict

Two of the state's own documents disagree.

This is never settled in code. Both positions are reproduced as the state wrote them, the engine’s posture is stated plainly, and the period is flagged for review so a person decides before it closes.

The operative source for a VoIP provider’s billing basis under Fla. Stat. §365.172(8)(a)

Flagged for review

On the bare statutory text an interconnected VoIP provider is literally “a voice communications service provider other than a wireless provider” — paragraph 1’s subject class — which would carry paragraph 2’s five-lines-per-digital-transmission-link equivalency with it. The Board’s own published guidance closes that reading, tying the equivalency to local exchange carriers by name and putting all other providers on a per-service-identifier basis regardless of SIP trunk interconnection, and the Board’s own workbook has no trunk column to report a link on. That guidance is what this record ships. What keeps the question open is the Board’s own handling of it: its live page now reads “Emergency Communications Board Fee Remittance Information (Under Review)”, the link to the guidance has been removed, and nothing newer on VoIP counting has been published — the Board’s newest provider notification letters date from 2014.

Fla. Stat. §365.172(8)(a)1, from two independent state codification hosts

“Each voice communications service provider other than a wireless provider shall bill the fee to a subscriber based on the number of access lines having access to the 911 system, on a service-identifier basis, up to a maximum of 25 access lines per account bill rendered.”

https://www.flsenate.gov/laws/statutes/2025/365.172

Florida E911 Board, “E911 Fee Collection & Distribution”, revised 2014-09-15 — the document the Board has marked “(Under Review)” and delinked

“All voice communications services providers not addressed above shall bill the fee on a per-service-identifier basis for service identifiers whose primary place of use is within the state up to a maximum of 25 service identifiers for each account bill rendered regardless of the Broadband network connectivity and SIP trunk interconnection between the provider and user.”

https://www.dms.myflorida.com/content/download/44743/190790/Fee_Remittance_Information_revised_9-15-14.pdf

What the engine does: The engine prices per service identifier with no link equivalency, following the Board’s own guidance and the structure of the Board’s own workbook, which has nowhere to report a digital transmission link. It does not apply a five-times multiplier and it does not treat the statute’s paragraph 1 reading as settled. Every Florida period carries this flag with both texts shown, because the Board has put its own guidance under review.

What you can do: Ask the Florida Emergency Communications Board, through E911 Services at the Department of Management Services Division of Telecommunications, whether the fee-remittance guidance is being reissued and whether the VoIP counting methodology is changing. Record the answer with its date and source.

Counting rule

Per service identifier — “the service number, access line, or other unique identifier assigned to a subscriber and established by the FCC for purposes of routing calls” — capped at twenty-five service identifiers for each account bill rendered, and reported county by county. One flat statewide amount for interconnected VoIP: the three pre-2007 legacy county carve-outs are local-exchange-carrier category only and do not reach a VoIP provider, who bills the same amount in every Florida county.

An interconnected VoIP provider bills under the catch-all at Fla. Stat. §365.172(8)(a)4, on a per-service-identifier basis, and **the five-service-identified-access-lines-per-digital-transmission-link equivalency does not apply**. The Board ties that equivalency to “each local exchange carrier” by name, and states that all other providers bill per service identifier “regardless of the Broadband network connectivity and SIP trunk interconnection between the provider and user.” So a channelized SIP trunk or PRI-equivalent link counts as the actual number of service identifiers assigned on it, never as a flat five. The Board’s own workbook corroborates it structurally: its only quantity column is Total Subscribers, and there is no link, trunk or multiplier column anywhere in the file.

Per-customer cap
Twenty-five service identifiers per account bill rendered — per bill, not per customer and not per location. A customer with two billed accounts of twenty identifiers each contributes forty, not twenty-five.

“Except in the case of prepaid wireless service, each voice communications services provider not addressed under subparagraphs 1., 2., and 3. shall bill the fee on a per-service-identifier basis for service identifiers whose primary place of use is within the state up to a maximum of 25 service identifiers for each account bill rendered.”

Fla. Stat. §365.172(8)(a)4

“All voice communications services providers not addressed above shall bill the fee on a per-service-identifier basis for service identifiers whose primary place of use is within the state up to a maximum of 25 service identifiers for each account bill rendered regardless of the Broadband network connectivity and SIP trunk interconnection between the provider and user.”

Florida E911 Board, “E911 Fee Collection & Distribution”, revised 2014-09-15

Collection allowance

1.00%

Applies to: the gross amount collected
On the form: Column G, “1% Provider Allowance”

“Nonwireless providers collect the E911 fee from customers, retain a one percent administrative fee, and submit the remainder of collected fees to the E911 Board, which distributes the monies back to the counties”

Florida E911 Board, “E911 Fee Collection & Distribution”, and Fla. Stat. §365.172(8)(d)

The allowance is a column on the state’s own workbook rather than a separate election. One research pass additionally read Fla. Admin. Code R. 60FF1-5.004(5) with Fla. Stat. §55.03 as making the allowance an offset against a late-remittance penalty; that reading was single-sourced and is recorded rather than applied.

Rate history

1 window on record

The engine resolves the window that covers the filing period, never the latest one. A back period therefore prices at the rate that was in force for it.

2015-01-01 → current
$0.40 per line per month · E911 fee
Fla. Stat. §365.172(8)(f)
https://dms-media.ccplatform.net/content/download/172019/file/remitreportlec-R-11-6-20_v2_(VoIP).xls · retrieved Thu, September 3, 2026
The three pre-2007 legacy county amounts — Duval and Lee at forty-four cents and Volusia at forty-one — belong to the local-exchange-carrier category and do not reach a VoIP provider. They are named here so nobody re-derives Florida as a per-county schedule.
The prior fifty-cent fee ran through December 31, 2014. Its own start date was never established from a Florida source, so no window is recorded for it and a Florida period beginning before January 1, 2015 is refused rather than priced.
The Board may move the fee within the fifty-cent ceiling by a two-thirds vote with at least ninety days’ written notice to providers, and that notice appears on the Board’s service-provider notification-letter page before it appears anywhere else.
Flagged for review: The operative source for a VoIP provider’s billing basis under Fla. Stat. §365.172(8)(a)

Zero-report rule

not published

Zero report · not on record

Whether a month with no Florida service identifiers requires a filed report is unknown. Neither Fla. Stat. §365.172(8) nor Fla. Admin. Code R. 60FF1-5.004 addresses a zero period. Florida does carry an express no-return-required sentence at §365.172(9)(g)5, but it is scoped by its own terms to the prepaid wireless fee and does not extend to the subsection (8) fee this record covers; the absence of a parallel sentence in subsection (8) is not evidence either way and is not rendered here as a rule.

Searched: Fla. Stat. §365.172 in full from two independent state codification hosts, Fla. Admin. Code R. 60FF1-5.004 in full, the Board’s service-provider page, its notification-letter index, and the face of the workbook. All three research passes reached the absence.

Record retention

not published

Record retention · not on record

Florida publishes no provider-side record-retention period for this fee. Fla. Stat. §365.174 governs the confidentiality of information submitted to the Board rather than how long a provider keeps its own records, and the state’s general records schedules govern the agency’s copies rather than the provider’s.

Searched: Fla. Stat. chapter 365 and Fla. Admin. Code R. 60FF1-5.004 in full, by all three research passes.

Registration

There is no self-service registration and no portal. The duty is a notification to Board staff, sent through the same channel as the remittance.

https://www.dms.myflorida.com/business_operations/telecommunications/public_safety_communications/emergency_communications_board/service_providers_information

The rule’s own words: “New or existing service providers providing new services in a new service category shall provide registration notification to the Board. Notification shall include the provider’s name, contact person, address, contact phone number and email address for the staff notification and inquiries. Notification is also required for any provider utilizing different business names. Notification will also include the category of service that will be provided; e.g., either wireless, non-wireless VoIP, or non-wireless specialty categories.” There is no application form to file and no account to create.

The state’s own workbook, in a format this product does not write

Form: The state publishes no form identifier. Florida assigns no numbered or lettered form identifier to this report. The artifact identifies itself by the title printed on its own sheet — “FLORIDA EMERGENCY COMMUNICATIONS NUMBER E911 SYSTEM REMITTANCE REPORT / NON-WIRELESS E911 PROVIDER CATEGORY” — and the Board’s page identifies it as the VoIP Provider workbook. The sheet’s own footer states that it is incorporated by reference in Fla. Admin. Code R. 60FF1-5.004.
Title: Florida Emergency Communications Number E911 System Remittance Report — Non-Wireless E911 Provider Category (VoIP)
Revision: 2020-11-06
Published at: https://dms-media.ccplatform.net/content/download/172019/file/remitreportlec-R-11-6-20_v2_(VoIP).xls

The completed workbook is mailed with payment to E911 Services, or emailed as a workbook attachment. There is no portal and no online filing path.

Remit to

State, single agency

Agency: Florida Emergency Communications Board
Division: Florida Department of Management Services, Division of Telecommunications
Payee: E911 Services
Address: E911 Services, P.O. Box 6750, Tallahassee, FL 32314-6750, with payment.
Contact: https://www.dms.myflorida.com/business_operations/telecommunications/public_safety_communications/emergency_communications_board/service_providers_information
Rate set by: The Board may adjust the fee within the fifty-cent statutory ceiling by a two-thirds vote, with at least ninety days’ written notice to providers.

Out of scope

What this page does not cover.

Florida’s prepaid wireless E911 fee, Fla. Stat. §365.172(9)
It is a separate fee on the retail seller, remitted through the Department of Revenue — a different remitter, a different agency, and a different return. Its express no-return-required rule for a zero period belongs to that fee alone and does not reach this one.
Local 911 fees
Fla. Stat. §365.172(8)(k) bars a local government from levying its own 911 fee, so there is no Florida local remittance layer at all. Named here because a provider filing in several states will look for one.
Companion 988, relay and poison-control fields
None ride the VoIP workbook. Two research passes and the adjudicator inspected the file directly and found the E911 fee columns and nothing else.
The Wireless, local-exchange-carrier and Specialty provider workbooks
The Board publishes a separate template per provider category and this record covers the VoIP category only. A provider filing in another category files a different file with a different column structure.

Everything else this record does not know

Filing method · not on record

The current electronic-submission email address is unsettled. The administrative rule as amended in 2015 gives one at a dms.fl.gov domain and the Board’s own guidance document gives the same mailbox at a dms.myflorida.com domain; the current workbook carries the mailing address and no email address at all, so it does not break the tie. The packet therefore names the mailing channel, which is unambiguous, and shows both addresses.

Searched: Fla. Admin. Code R. 60FF1-5.004 in full, the Board’s fee-remittance guidance, and the face of the current workbook.

Rate history · not on record

Nothing before the fifty-cent window was established from a Florida primary source, and the fifty-cent window’s own start date was never established either. A Florida period beginning before January 1, 2015 is refused rather than priced, and pricing one needs the earlier schedule pulled from the Board or the statute’s own history first.

Searched: Fla. Stat. §365.172 from two state codification hosts, the Board’s guidance document, and its notification-letter index.

What the form counts · not on record

The workbook’s Billing Adjustment, Uncollected and Additional Adjustment columns are locked formula-bearing columns whose effect on Gross Fees Collected and Net Fees Collected was not captured. This product therefore records what the provider enters in them and shows it beside the county, and computes the fee itself as count times rate with the one percent allowance — the state’s own file performs the adjustment arithmetic when it is opened. Where any adjustment is entered, the period is flagged so the two figures are compared before filing.

Searched: The downloaded workbook, read cell by cell, and Fla. Admin. Code R. 60FF1-5.004’s content requirements at (3)(b).

What the form counts · not on record

Florida’s sixty-seven county names were not captured county by county from a primary source into this registry. The workbook carries a printed row for each and the same rate on every one, which is what matters for the arithmetic, so the county dimension accepts what the provider enters rather than validating against a roster this record would have had to invent.

Searched: The downloaded workbook’s county rows, read by two research passes and the adjudicator.

Form number · not on record

Florida assigns no numbered form identifier to this report. The workbook’s own “Revised Form Date” cell reads 2020-11-06 and that is the only revision marker it carries; the Board re-uploaded the same 2020 template in February 2025 without re-stamping it.

Searched: The face of the workbook including its revision cell and footer, and the Board’s service-provider page.

Sources

Every fact above traces to one of these, retrieved Thu, September 3, 2026.

The record was reached by independent research passes whose disagreement a third pass and an adjudication settled. Each source below opens at the address it was read from, with the date it was read.

Florida Emergency Communications Board — VoIP provider remittance workbook

The legacy binary format, the single VoIP sheet with sixty-seven county rows, the Rate column at forty cents on every row, the full ten-column structure, the “Revised Form Date” of 2020-11-06, the remit-to address, and the state’s own perjury declaration printed on the sheet.