Prepared911 surcharge · State of Hawaii 9-1-1 Board

Hawaii 911 surcharge remittance

We prepare a filing packet in the order of VoIP Communications Service Provider Surcharge Collection/Submittal Return. You transcribe it onto the state's own page.

The state publishes a document this product does not fill, and says why below. What follows is the computed figure set in the order of the state’s own document, for you to transcribe onto it.

The state’s own return is a static PDF carrying no form fields at all, established independently in two research passes. There is no way to hand back the Board’s own page filled, so the product prepares the figures in the order of the return’s own lines A through I, with the provenance behind each, and the provider writes them onto the Board’s page and signs it.

Why this product does not fill it

The Board publishes this return as a flat PDF with no form fields, so there is no way to place a value into the state’s own page without redrawing it. The product prepares the figures in the order of the return’s own lines instead, and the provider writes them on.

The rate in force now

Rate: $0.66 per line per month · 911 surcharge per communications service connection
Effective: not published by the state · evidenced from 2019-07-17
Cite: Haw. Rev. Stat. §138-4, as amended by Act 168, Session Laws of Hawaii 2011
Form rev.: April 2023
Source: Hawaii Revised Statutes §138-4, read from the Legislature’s own current-statutes pages, with the amount corroborated on the face of the 9-1-1 Board’s own current return and in its 2019 policies and procedures document
Retrieved: Wed, August 12, 2026 · two independent fetches agree

Cadence

Monthly · set by statute

“A communications service provider or reseller shall remit to the enhanced 911 fund, within sixty days after the end of the calendar month in which the surcharge is collected, an amount that represents the surcharges collected less amounts retained for administrative expenses”

Haw. Rev. Stat. §138-4(f)

Monthly, on the surcharges collected in the calendar month. The Board’s own instructions restate the duty in the same shape.

Due dates

Surcharge collection and submittal return, with payment

To: State of Hawaii 9-1-1 Board, through the Central Pacific Bank lockbox
Rule: 60 days after the period ends
Weekends: the date shown is not moved for a weekend or holiday
Applies to: Monthly

“within sixty days after the end of the calendar month in which the surcharge is collected”

Haw. Rev. Stat. §138-4(f)

Sixty days, not thirty. Hawaii is one of the longest windows in the registry and the return and the payment travel together.

Hawaii publishes no weekend or holiday rule for this deadline, so the engine moves no date.

Counting rule

Per communications service connection, defined as each telephone number or a device’s unique identifier assigned to a residential or commercial subscriber by a communications service provider, without regard to technology deployed. Each assigned number or unique device identifier is counted individually, and three classes of connection are exempt: connections billed to federal, state and county government entities; prepaid connections, which carry a separate point-of-sale surcharge with a different remitter; and the incumbent wireline utility’s own connections, which fall under a separate statutory and tariff path an interconnected-VoIP provider is never in.

Hawaii applies the same per-connection rule to interconnected VoIP that it applies to wireless and to resellers, and neither research pass found any trunk or concurrent-call equivalency rule and no per-customer or per-location cap anywhere in the chapter or in the return’s instructions. So a Hawaii figure is a count of assigned telephone numbers and unique device identifiers, not a count of concurrent paths — the opposite of the capacity rule several mainland states apply, and a provider carrying a capacity figure over from one of those states will understate Hawaii.

Per-customer cap
None. Both research passes searched chapter 138 and the return’s instructions and found no cap on connections per customer or per location.

“each telephone number or a device’s unique identifier assigned to a residential or commercial subscriber by a communications service provider, without regard to technology deployed”

Haw. Rev. Stat. §138-1, defining “communications service connection”

Collection allowance

2.00%

Applies to: the gross amount collected
On the form: Line H of the return — “Less: Administrative expenses (not to exceed 2% of surcharges collected)”

“Each communications service provider or reseller may retain two per cent of the amount of surcharges collected to offset administrative expenses associated with billing and collecting the surcharge.”

Haw. Rev. Stat. §138-4(e)

The statute makes this an election rather than an automatic deduction, and the return’s own line H is a ceiling: “not to exceed 2%”. The provider enters the amount they are retaining on line H for the period, and the product checks it against two percent of line G. With nothing entered, nothing is deducted, and a flag shows the most the return allows.

Rate history

1 window on record

The engine resolves the window that covers the filing period, never the latest one. A back period therefore prices at the rate that was in force for it.

2019-07-17 (evidenced) → current
$0.66 per line per month · 911 surcharge per communications service connection
Haw. Rev. Stat. §138-4, as amended by Act 168, Session Laws of Hawaii 2011
https://www.capitol.hawaii.gov/hrscurrent/Vol03_Ch0121-0200D/HRS0138/HRS_0138-0004.htm · retrieved Wed, August 12, 2026
No effective date is carried on this window because Hawaii publishes none that either research pass could reach. The amount traces to a 2011 session law, and that act’s own effective-date clause was not located on a primary source. The engine holds the amount from July 17, 2019 — the date of the earliest Board document either pass read that states sixty-six cents — and refuses any period beginning earlier. That bounds what will be priced; it is not a claim about when the amount took effect.
Later amendments to the chapter, including a 2024 act, renamed the Board and the fund and adjusted definitions without moving the amount.
The chapter lets the Board use its independent audit of the fund to determine whether the surcharge needs adjusting, so this is a state where a change can arrive by Board action rather than only by session law. The drift check treats it accordingly.

Zero-report rule

not published

Zero report · not on record

Hawaii does not state whether a return must be filed for a period with no Hawaii connections or nothing collected. The statutory duty is phrased as remitting “the surcharges collected”, with no separate instruction to file a null return, and the return’s instructions address no zero scenario and offer no alternative statement in its place. The return does carry a declaration on its face, which is the state’s own printed wording and the provider’s own act; no counterpart may be composed for a zero period or for any other.

Searched: Haw. Rev. Stat. chapter 138 section by section, the return and its instructions and definitions pages, and the Board’s 2019 policies and procedures. Both research passes reached the same absence.

Record retention

not published

Record retention · not on record

Hawaii publishes no record-retention period for a provider’s own surcharge records. Chapter 138 was read section by section in both research passes and addresses the confidentiality of proprietary information a provider submits to the Board without addressing how long a provider keeps its own billing and collection records. One adjacent provision is not a substitute and is not presented as one: the chapter requires the Board to have the fund audited by an independent third party at least every two years, which is the Board’s duty about the fund rather than a provider’s duty about its records.

Searched: Haw. Rev. Stat. chapter 138, sections 138-1 through 138-8, in both research passes.

Registration

Registration · not on record

Hawaii publishes no registration form, portal or documented process for opening a remittance account. The only published route is direct contact with the Board’s Executive Director at (808) 586-0630 or the Board’s office address — a contact channel rather than a procedure. That providers are in fact enrolled with the Board is visible: the Board publishes a live roster of registered VoIP service providers naming roughly forty-five companies. How a provider gets onto that roster is not documented anywhere online.

Searched: The Board’s about, contact, regulatory and service-provider pages, its 2019 policies and procedures document, the return and its instructions, and chapter 138.

The state’s own printed return

Form: The state publishes no form identifier. Hawaii prints no form number on this return. It is identified by title alone: “VoIP Communications Service Provider Surcharge Collection/Submittal Return”. A parallel return of the same structure exists for wireless carriers.
Title: VoIP Communications Service Provider Surcharge Collection/Submittal Return
Revision: April 2023 (from the hosted file path and the document’s own published-time metadata; the return itself carries no printed revision)
Published at: https://ags.hawaii.gov/wp-content/uploads/2023/04/VoIP-Provider-Surcharge-Collection-Submittal-Return-Form-Updated.pdf

The return is completed by hand or by typewriter, signed, and mailed with payment to the bank lockbox the return names. Hawaii publishes no portal and no electronic filing path for this remittance.

Remit to

State, single agency

Agency: State of Hawaii 9-1-1 Board
Division: Administered for administrative purposes by the Department of Accounting and General Services
Payee: The remittance address on the Board’s current return is a bank lockbox; the return does not print a separate payee line.
Address: Wholesale Lockbox, Central Pacific Bank, P.O. Box 1120, Honolulu, Hawaii 96807-1120
Contact: Royce Murakami, Executive Director, 1151 Punchbowl Street, Video Conference Center Basement, Honolulu, HI 96813 · (808) 586-0630
Rate set by: The Legislature set the amount by session law. The Board may use its independent audit of the fund to determine whether the amount needs adjusting, so a change here can arrive by Board action rather than only by session law.

Out of scope

What this page does not cover.

The incumbent wireline utility’s own surcharge
A public utility providing telecommunications and land line enhanced 911 services collects and retains a surcharge at a rate set under a different statute and a public utilities tariff, entirely outside this chapter’s remittance mechanism. That is the incumbent’s own path and an interconnected-VoIP provider is never in it — noted because a reader comparing Hawaii figures across sources will meet it.
Hawaii’s prepaid wireless surcharge
A separate point-of-sale charge collected by the retail seller, with its own seller allowance and its own chapter. A different remitter entirely, and the statute expressly exempts prepaid connections from the surcharge this record covers.
A county or public safety answering point remittance
There is none for a provider. Hawaii’s counties and answering points are funded by disbursements from the state fund, so a VoIP filer’s duty ends at the Board.

Everything else this record does not know

Rate history · not on record

The calendar date the current sixty-six cent amount took effect is not established. Both research passes traced it to Act 168 of the 2011 session laws and neither located that act’s own effective-date clause on a primary source, so the date is recorded as unpublished rather than inferred from the act’s year.

Searched: Haw. Rev. Stat. §138-4 and its amendment notes, the Board’s 2019 policies and procedures, and the Board’s current return.

Rate history · not on record

The amount in force before the 2011 act, and the window it ran for, were not confirmed from a primary source by either research pass. No period before the evidenced date on this record’s single window is priced.

Searched: Haw. Rev. Stat. §138-4 and its amendment notes.

Collecting agency · not on record

The Executive Director’s direct e-mail address is not recorded here. The Board’s live contact page obscures it behind a script; the name, the office address and the telephone number were captured and are carried above.

Searched: The Board’s contact page and its about page.

Sources

Every fact above traces to one of these, retrieved Wed, August 12, 2026.

The record was reached by two independent research passes that agreed. Each source below opens at the address it was read from, with the date it was read.

Hawaii State Legislature — Haw. Rev. Stat. §138-4

The sixty-six cent amount, the three exemption classes, the collection duty, the two percent a provider may retain verbatim, the sixty-day remittance deadline verbatim, and the wireline carve-out. Reached through a read proxy and through archived captures of the same official pages in the two research passes, because the Legislature’s site refuses automated requests.