Indiana 911 surcharge remittance

Per exchange access facility, not per customer account. IC 36-8-16.7-32(a) assesses the fee on each standard user, and IC 36-8-16.7-21(2) defines a standard user, for a nonmobile communications service user, as an exchange access facility used in Indiana — so a customer with twenty facilities is twenty standard users at one dollar each. An exchange access facility is the access from a service user’s premises to a telephone system, and regardless of technology it includes an access line, a private branch exchange trunk and a centrex line trunk equivalent.

The chapter reaches interconnected voice over internet protocol by its own terms — IC 36-8-16.7-23 defines a VoIP provider as one offering interconnected VoIP service to users in Indiana — and it counts VoIP the same way it counts everything else, by the facility. What the chapter contains no rule for is trunk or concurrent-call equivalency: no statute, Board rule or Board publication addresses how a SIP trunk provisioned for several simultaneous calls maps onto a facility, and the adjudicator’s read of the full chapter agrees that none exists. The unit’s own exclusions carry more weight in Indiana than in most states, which is why this state’s entry grid asks for them: IC 36-8-16.7-10(c) removes a provider-owned pay station line, a wide area telecommunications service line, a foreign exchange line, an incoming-only line and broadband internet access service from the definition entirely.

Per-customer cap
None. No per-customer or per-location cap appears anywhere in IC 36-8-16.7, on the reading of all three research passes and the adjudicator’s own read of the full chapter. Recorded as an absence found in the chapter rather than as a confirmation that the Board has no practice of its own, which would live behind the portal.

Applies to

the gross amount collected

On the form

Not published. The remittance form is a screen inside the Board’s service and its field set could not be seen, so where the deduction is entered is unknown; the statute states it as an amount the provider deducts and retains.

One percent is a ceiling rather than a fixed allowance: the statute grants an amount “not to exceed” it, tied to the direct costs the provider actually incurs in collecting and remitting. The provider enters the direct costs they are deducting for the period, and the product checks the figure against the one percent. With nothing entered, nothing is deducted, and a flag shows the most the statute allows.

The engine resolves the window that covers the filing period, never the latest one. A back period therefore prices at the rate that was in force for it.

• 2015-07-01 → current

  $1.00 per line per month · Statewide 911 fee

  IC 36-8-16.7-32(a)

  https://www.in911.net/remit-fees.html · retrieved Thu, September 3, 2026

  The effective date comes from the collecting agency’s own words: “Effective, July 1, 2015, all communication service providers in Indiana who provide wireless, landline, lifeline, and VoIP services must collect a monthly statewide 911 fee of $1.00 per device.”

  No predecessor amount was located by any research pass, so no earlier window is recorded and an Indiana period beginning before July 1, 2015 is refused rather than priced.

  The Board’s chapter compilation carries a footer stamp of “Indiana Code 2021”. The definitional sections behind the counting unit both read “As added by P.L.132-2012, SEC.20” with no later amendment in that compilation, and the Board’s live page still publishes one dollar — but the current codified text of the Board’s own fee-increase window could not be read, because the General Assembly’s site serves only an application shell to every automated client. That is carried as a conflict on this record.

  Flagged for review: What the one dollar multiplies — the exchange access facility, or the customer account

There is no self-service registration. Credentials for the Board’s remittance service are created by the Board, and a provider gets them by contacting the Board directly.

https://www.in911.net/remit-fees.html

The Board’s own instruction on its remittance page is to contact its staff for a login to be created or a password reset. No application form and no online sign-up path was found by any research pass, which is a fact about Indiana’s process rather than a missing piece of this record.

Return

Provider Remittance Form, filed in the Indiana Statewide 911 Board Remittance Service

Portal

https://in911.azurewebsites.net

Form

The state publishes no form identifier. Indiana assigns no numbered form identifier. The Board’s own name for the artifact is the “Provider Remittance Form”, first prescribed on August 30, 2012 and converted to electronic form under Board Resolution 2013-3, and no revision marker is published for it. Drift detection for Indiana therefore watches the remittance service itself rather than a form revision.

The provider signs in to the Board’s remittance service with an account number and password the Board issues, enters the period’s figures, and pays either there or through the Board’s separate payment portal. There is no downloadable form, no mail-in path published anywhere this record reached, and no submission this product performs.

Agency

Indiana Statewide 911 Board

Division

A separate body corporate and politic, administratively associated with the Office of the Indiana Treasurer of State

Payee

Indiana Statewide 911 Board

Address

Remitted inside the Board’s own remittance service, with payment through the Board’s payment portal. There is no mailing address for the return.

Contact

support@in911.net · 317.234.8362 · 10 W. Market St., Suite 2420, Indianapolis, IN 46204

Rate set by

The General Assembly set the amount at one dollar by statute. IC 36-8-16.7-32(a)(1) lets the Board adjust it within stated limits, and the Board publishes any change on its own site.