CoverageNorth Carolina
North Carolina 911 surcharge remittance
We prepare a filing packet in the order of Voice Communication Provider Surcharge Remittance Form. You transcribe it onto the state's own file.
The state publishes a document this product does not fill, and says why below. What follows is the computed figure set in the order of the state’s own document, for you to transcribe onto it.
The 911 Board publishes its wireline and VoIP remittance form as a legacy binary Excel workbook (the older .xls format), established from the downloaded file in both research passes. The product fills only the current Excel format, so there is no way to hand back the Board’s own file with values in it, so the product produces the figures in the order of the form’s own lines — charges collected, the administrative allowance, the net amount — and the provider enters them and attests.
Why this product does not fill it
The Board publishes this form as a legacy binary Excel workbook (the older .xls format), and the product fills only the current Excel format, so it cannot produce the Board’s own file with values in it without rebuilding the workbook, which would no longer be the file North Carolina published. The product prepares the figures in the form’s own line order instead, and the provider enters them.
The rate in force now
- Rate
- $0.55 per line per month · 911 service charge per active communications service connection
- Effective
- 2023-07-01 → current
- Cite
- N.C. Gen. Stat. §143B-1403(a), with the operative amount set by the 911 Board
- Form rev.
- July 2023
- Retrieved
- Wed, August 12, 2026 · two independent fetches agree
Cadence
“The provider must remit the collected service charges by the end of the calendar month following the month the provider received the charges from its subscribers.”
Monthly, on the charges the provider received from its subscribers in the month. The form is organized by the month and year in which the service charge was collected, which matches the statutory basis — the collection month, not the billing month.
Due dates
Service charge remittance form and payment
- To
- North Carolina 911 Board
- Rule
- the last day of the month after the period ends
- Weekends
- the date shown is not moved for a weekend or holiday
- Applies to
- Monthly
“The provider must remit the collected service charges by the end of the calendar month following the month the provider received the charges from its subscribers.”
Charges collected in a month are due by the last day of the following month. The form and the payment travel together.
North Carolina publishes no weekend or holiday rule for this deadline, so the engine moves no date.
Counting rule
A monthly charge on each active communications service connection that provides access to the 911 system through a voice communications service — each telephone number or trunk assigned to a subscriber. Where a subscriber can make more than one simultaneous outbound 911 call over its connections, a commercial mobile radio service provider is charged on the number of its connections and every other provider, interconnected VoIP included, is charged on the total number of simultaneous outbound 911 calls the subscriber can make using the North Carolina numbers and trunks billed to its account. No per-customer or per-location cap was found.
Interconnected VoIP sits inside the statutory definition of voice communications service, so the concurrent-call rule is the one that applies: a subscriber’s charge count is the number of simultaneous outbound 911 calls its North Carolina numbers and trunks can carry, not the number of direct-inward-dial numbers. A primary-rate interface or SIP trunk group with five hundred numbers and twenty-three concurrent paths counts as twenty-three. The entry grid therefore asks for a concurrent-capacity figure for trunk customers, because a raw number count is wrong in the direction of over-collection and there is no cap to soften it.
Per-customer cap
None. Both research passes searched the statute and the administrative rules and found no cap on connections per customer or per location. The concurrent-call rule is a counting rule for a multi-line subscriber rather than a ceiling on a customer’s total.
“in the amount of seventy cents (70¢) or a lower amount set by the 911 Board”
“Restriction. – A local government may not impose a service charge or other fee on a subscriber to support the 911 system.”
Collection allowance
- Applies to
- the gross amount collected
- On the form
- The administrative allowance line of the remittance form, between charges collected and the net check amount
“A provider may deduct and retain from the service charges it receives from its subscribers and remits to the 911 Board an administrative allowance equal to the greater of one percent (1%) of the amount of service charges remitted or fifty dollars ($50.00) a month.”
The allowance is the greater of one percent or fifty dollars a month, so the flat floor governs below five thousand dollars of charges remitted and the percentage governs above it. The rule pack applies whichever branch the statute gives and shows both figures in its workings, because a provider seeing only the answer cannot tell which branch produced it. The allowance is a line item on the Board’s own form and it determines the net check amount, so presenting the charges collected as the amount due would overstate every North Carolina filing.
Rate history
The engine resolves the window that covers the filing period, never the latest one. A back period therefore prices at the rate that was in force for it.
2023-07-01 → current
$0.55 per line per month · 911 service charge per active communications service connection
N.C. Gen. Stat. §143B-1403(a), with the operative amount set by the 911 Board
https://it.nc.gov/documents/911-board/voip-wireline-provider-service-charge-remit-form-july-2023/download · retrieved Wed, August 12, 2026
The amount and its effective date come from the caption the Board prints on both provider lines of its own form, which states the figure, cites the statute and gives the date. Both research passes downloaded and parsed the file independently and read the same caption.
An adjusted amount may take effect only on July 1, and only after ninety days’ notice to providers, so July 1 is the only lawful rate-change boundary in this state and the drift check looks for a Board notice roughly ninety days ahead of one.
The seventy cent figure in the statute is a ceiling the Board may set below, not the operative amount, and it is never used as one here.
Zero-report rule
Zero report · not on record
North Carolina does not say whether a filing is required for a period with no service charges collected, or on what document one would travel. The statute is silent, the administrative rules are silent, and the form carries no zero or no-activity box and no negative declaration beyond its ordinary attestation line. Both research passes searched all three places independently and found nothing either way. The route to an answer is the Board’s own published contact.
Searched: N.C. Gen. Stat. §143B-1403 and the rest of the 911 statutes, the administrative rules for the Board in full, and the remittance form itself.
Record retention
Record retention · not on record
North Carolina publishes no record-retention period binding a remitting communications service provider. The only retention rule either research pass located sets a five-year minimum and binds public safety answering points on 911 system operational records, not providers on surcharge remittance records; both passes examined it and both declined to borrow it, and presenting it as this state’s provider retention rule would be a manufactured regulatory fact.
Searched: N.C. Gen. Stat. §143B-1400 and the sections following it, and the Board’s administrative rules in full.
Registration
Registration · not on record
North Carolina publishes no registration procedure, form or portal for a wireline or VoIP provider. A formal registration duty is codified for commercial mobile radio service providers and resellers only, and the two rule slots where the analogous wireline and VoIP rule would sit read as reserved for future codification. The form’s own instructions specify an exit step — a letter to the Board if the vendor stops doing business in the state — with no entry counterpart. Both research passes inferred that a new provider simply begins remitting on the standard form and both declined to record that as fact. The Board’s published provider contact is the route to an answer.
Searched: The Board’s administrative rules in full, including the commercial mobile radio service registration rule and the reserved slots, the Board’s own documents page, and the form’s instructions.
The state’s own workbook, in a format this product does not write
- Form
- The state publishes no form identifier. North Carolina publishes no numeric or lettered form identifier. The document’s own internal title is “Voice Communication Provider Surcharge Remittance Form”, it carries the caption “VoIP and Wireline Provider Service Charge Remit Form”, and the Board’s site labels it “VoIP and Wireline Provider Service Charge Remittance Effective July 2023”.
- Title
- Voice Communication Provider Surcharge Remittance Form
- Revision
- July 2023 (the Board’s own document title and the form’s own effective-date line)
The form is completed, attested and mailed with a check to the Board’s Raleigh post office box. The administrative rules permit electronic funds transfer on satisfying the Department’s transaction processing requirements, and publish no account, routing or contact details for it. There is no portal for a wireline or VoIP remittance.
Remit to
- Agency
- North Carolina 911 Board
- Division
- Administered within the North Carolina Department of Information Technology, whose Fiscal Services acts as the receiving agent for provider remittances
- Payee
- North Carolina 911 Board
- Address
- North Carolina 911 Board, Attn: Sarah Templeton, NC Department of Information Technology, PO Box 17209, Raleigh, NC 27619-7209
- Contact
- Sarah Templeton, NC Department of Information Technology, (919) 754-6103, sarah.templeton@nc.gov
- Rate set by
- The 911 Board sets the amount, at or below a statutory ceiling the General Assembly fixes. An adjusted amount may take effect only on July 1 and only after ninety days’ notice to providers.
Out of scope
What this page does not cover.
The prepaid wireless 911 charge
A separate charge collected at the retail point of sale and remitted through the Department of Revenue’s sales and use machinery under its own statute. A different remitter and a different agency, and it is never part of this filing.
The commercial mobile radio service remittance and the wireless relay surcharge form
The Board publishes a separate remittance process for commercial mobile radio service and a separate relay surcharge form on the same page. Each is a distinct filing rather than a field on this form, and neither is covered here.
A county or municipal 911 charge
There is none. The statute expressly bars a local government from imposing a service charge or other fee on a subscriber to support the 911 system.
Everything else this record does not know
Rate history · not on record
The amount in force before July 1, 2023 was not published anywhere either research pass reached, so no period before that date is priced. The seventy cent figure in the statute is a ceiling the Board may set below, and neither pass would assume the earlier operative amount equalled it. The Board publishes no rate history and the July 2023 form carries no prior figure. Because an adjustment may take effect only on July 1, the prior window ended June 30, 2023; its start and its amount are both unknown.
Searched: The General Assembly’s publication of the statute and its session-law history, the Board’s own documents page, and the remittance form.
Form revision · not on record
Whether the form file’s April 2025 last-saved date reflects any substantive change is unconfirmed. Both research passes observed the timestamp and both observed that the printed amount and effective-date line are unchanged at July 1, 2023, so the save is presumed administrative without being confirmed as such.
Searched: The form’s document properties and the Board’s documents page.
How it is sent · not on record
The mechanics of paying by electronic funds transfer are not published. The administrative rules permit it on satisfying the Department’s transaction processing requirements and give no account details, no portal and no contact for arranging it.
Searched: The Board’s administrative rules in full and its documents page.
Citations · not on record
The particulars of the recodification that moved this law out of its former chapter are unresolved between the two research passes, which recorded different part numbers and different session laws for the move. The controlling section number, its text and its address are agreed and were fetched independently by both passes, and nothing in this record depends on the difference — so a citation in shipped copy names the section without a part number until it is settled.
Searched: The General Assembly’s publication of the section and its history line, and the Board’s administrative rules, whose authority lines still carry the former chapter’s numbering.
Sources
Every fact above traces to one of these, retrieved Wed, August 12, 2026.
The record was reached by two independent research passes that agreed. Each source below opens at the address it was read from, with the date it was read.
North Carolina General Assembly — N.C. Gen. Stat. §143B-1403
The seventy cent ceiling and the Board’s authority to set a lower amount, the remittance duty and its end-of-following-month timing verbatim, the administrative allowance verbatim, the July 1 only rate-change rule with ninety days’ notice, and the bar on a local charge verbatim.
Retrieved Wed, August 12, 2026
North Carolina General Assembly — N.C. Gen. Stat. §143B-1400
The definition of a communications service connection and the inclusion of interconnected VoIP service within voice communications service, which is what puts VoIP under the concurrent-call counting rule.
Retrieved Wed, August 12, 2026
North Carolina 911 Board — Voice Communication Provider Surcharge Remittance Form
The operative amount and its July 1, 2023 effective date, printed on both the wireline and the VoIP line; the form’s own line order of charges collected, allowance and net check amount; the remit-to address and payee; the attestation line; the exit-letter instruction; and that the file is a legacy binary workbook (the older .xls format).
Retrieved Wed, August 12, 2026
North Carolina 911 Board — grants, legislation and policies
The Board’s current forms index, which is where the wireline and VoIP form is published alongside the separate commercial mobile radio service and relay surcharge forms, and the absence of any registration or retention document.
Retrieved Wed, August 12, 2026
North Carolina Office of Administrative Hearings — Rules Division
That this office publishes the North Carolina Administrative Code. The text of 09 NCAC 06C itself was read from the same office’s report server at reports.oah.state.nc.us, which answers on plain HTTP and does not serve HTTPS at all, so that address is named here rather than carried as a source URL. It evidenced the remittance mechanics and the Department’s Fiscal Services as receiving agent, the reseller pass-through, the Board’s address, the registration rule that reaches commercial mobile radio service only with the analogous slots reserved, and the five-year retention rule that binds answering points rather than providers.
Retrieved Wed, August 12, 2026
- N.C. Gen. Stat. §143B-1403
- The service charge — the seventy cent ceiling and the Board’s authority to set below it, the remittance duty and its timing, the administrative allowance, the rate-adjustment procedure and its July 1 effective-date rule, and the bar on a local charge
- N.C. Gen. Stat. §143B-1400
- Definitions — communications service connection, and voice communications service including interconnected VoIP service
- N.C. Gen. Stat. §143B-1404
- The 911 Fund
- 09 NCAC 06C .0305
- Remittance of service charges — the receiving agent, the check and electronic transfer options, and the reseller pass-through
- 09 NCAC 06C .0102
- The Board’s own address
- 09 NCAC 06C .0301
- Registration, which is codified for commercial mobile radio service providers and resellers only
Notes carried on this record
North Carolina is a simple filing whose only hard part is the format: one amount, one unit, one agency, one form, no local layer and no companion charge. The whole computation is connections times the amount, less the greater of one percent or fifty dollars, which is the net check figure.
The greater-of branch matters at the volumes this product’s buyers file at. A provider collecting under five thousand dollars in a month keeps the flat fifty, and the branch flips above that — so the workings always show both figures rather than only the one that won.
The counting rule is a concurrent-call rule and it is the real North Carolina requirement. The import and review grid has to capture concurrent capacity for trunk customers, not a line count, or the computation is wrong in the direction of over-collection.
Who files is unusual here. Read with the definition of a service provider, the rules place the remittance duty on the voice communications service provider that assesses the charge to resellers of its own service, so a wholesale provider remits on reseller-billed connections itself. That answer differs from several other states and belongs on this state’s page rather than buried.
The form’s attestation is the provider’s own act. The product surfaces the line and leaves it blank, and never pre-fills it or composes language around it.
The Board’s canonical domain redirects to the department’s site, and a content-delivery mirror of the same form refuses non-browser requests. The drift check uses the department address and not the mirror. Separately, the Office of Administrative Hearings serves the administrative code over plain HTTP only, with no HTTPS listener at all, so a drift check reaching for the rule text has to expect that and a source list that requires HTTPS cannot carry the document address.